Privacy Policy

CrownX (“we,” “us,” or “our”) respects your privacy and is committed to protecting information entrusted to us. This Privacy Policy explains how we collect, use, and protect information in connection with our website, systems, and services.

1. Information We Collect

We may collect information such as name, email address, phone number, billing details, and business onboarding information. We may also process messaging-related data and metadata necessary to operate our services.

2. How We Use Information

Information is used solely to provide and operate our services, process billing, communicate with clients, and maintain system integrity. We do not sell consumer data.

3. SMS Communications

CrownX provides SMS automation tools used by businesses to communicate with individuals who have previously requested information or engaged with their services.

Clients are responsible for ensuring that all recipients have provided consent to receive SMS communications.

Message frequency may vary. Message and data rates may apply. Recipients may opt out at any time by replying STOP or request assistance by replying HELP.

SMS consent is not shared, sold, or distributed to third parties for marketing purposes.

4. Data Sharing

Information may be shared only as necessary with infrastructure providers, payment processors, or to comply with legal obligations. Data is not shared for marketing or resale.

5. Data Security

We implement reasonable measures to protect information, though no system can be guaranteed secure.

6. Data Retention

Information is retained only as long as necessary for service delivery, compliance, or dispute resolution.

7. Your Rights

You may request access, correction, or deletion of your information where applicable.

8. Third-Party Services

We are not responsible for the privacy practices of third-party services.

9. Changes to This Policy

This Privacy Policy may be updated periodically. Continued use constitutes acceptance of any updates.

10. Contact

For questions regarding this Privacy Policy, contact: support@crownx.io